CX Consultoria was created with the mission of helping small business owners develop strategies and practical actions to improve customer experience, resulting in greater engagement, loyalty and sustainable growth. A well-structured experience not only retains customers, but also drives business consistently.

I'm André Morador, a specialist in strategy and project management for customer experience . Over the past 7 years, I've been hired to create and structure Customer Experience and Success departments, design efficient processes and solve specific challenges, such as improving NPS and increasing the adoption of underutilized products. My focus is to transform feedback into concrete actions that generate real results for companies.